Platform
Everything you need to drive customer success
Purpose-built for teams who want to move fast and deliver lasting customer impact. One platform to manage the entire customer lifecycle.
40%
Reduction in churn
2.5x
Faster time to value
3hrs
Saved per CSM daily
98%
Customer satisfaction
Customer 360
Get a complete view of every customer in one place. See interactions, health metrics, usage patterns, and touchpoints without switching between tools.
- Unified customer timeline
- Cross-platform data sync
- Contact hierarchy mapping
- Activity tracking
Health Scoring
AI-powered health scores that predict churn risk and identify expansion opportunities before they become obvious.
- Predictive analytics
- Custom scoring models
- Real-time updates
- Trend analysis
Automations
Trigger actions based on customer behavior, lifecycle stage, or health changes. Scale your team without scaling headcount.
- Workflow builder
- Multi-channel triggers
- Conditional logic
- Scheduled actions
Playbooks
Standardize your best practices for onboarding, QBRs, renewals, and escalations. Ensure consistency across your team.
- Template library
- Task automation
- Progress tracking
- Performance metrics
Success Plans
Collaborative goal-setting with customers. Track progress, celebrate wins, and demonstrate value at every renewal.
- Goal tracking
- Customer collaboration
- Value documentation
- Renewal preparation
Smart Alerts
Get notified when accounts need attention. Never miss an at-risk signal or expansion opportunity again.
- Risk detection
- Opportunity alerts
- Custom notifications
- Slack integration
50+ Integrations
Connect your entire stack: CRM, support, billing, product analytics, communication tools, and more.
- Native integrations
- API access
- Webhook support
- Custom connectors
Enterprise Security
SOC 2 Type II certified, GDPR compliant, with SSO, SCIM, and advanced permission controls.
- SOC 2 Type II
- GDPR compliant
- SSO & SCIM
- Role-based access
Built for the modern CS team
Keelson brings together everything you need to understand, engage, and grow your customer base.
Complete visibility
See the full picture of every customer relationship with unified data from all your tools.
Proactive outreach
Reach out at the right time with the right message using automated workflows and smart alerts.
Drive expansion
Identify and capture expansion opportunities with predictive analytics and success planning.
Ready to transform your CS operations?
Join the teams already using Keelson to drive retention and growth.
No credit card required. 14-day free trial.